State Farm® Insurance Agent Dennis Casagrande

"Ester knows………….EVERYTHING! She is my go to person for all insurance questions and is a jewel of professional, knowledgeable customer service. I’ve enjoyed over fifty years of top notch, stress free, individualized insurance care from Ester and Dennis."

"Exceptional Service and Genuine Care from State Farm — Our Family’s Trusted Insurance Partner for Nearly Four Decades! We’ve been loyal customers of State Farm since 1985, and I can confidently say there’s a reason we’ll never switch. Over the years, the team at State Farm has consistently gone above and beyond to ensure that our family is not only properly covered but also genuinely cared for. It’s not just about providing insurance; it’s about building a relationship rooted in trust and support, like a reliable neighbor who’s always looking out for us. Dennis Casagrande, the owner, personally calls me every year on my birthday — a small yet meaningful gesture that speaks volumes about the kind of thoughtfulness and connection they prioritize. Ester, who handles any questions or concerns I might have, is always prompt, friendly, and incredibly knowledgeable. There’s no automated voice telling me to “hold” or navigate through endless menus — when I need assistance, I know I’ll speak to a real human being who’s genuinely invested in making sure I feel heard and valued. I’ve had the privilege of working with and building relationships with the same team members for decades, a reflection of the strong, family-like culture and loyalty within the company. It’s clear they take care of their own team, and that same dedication and care extend to every customer interaction. One instance that stands out is when I was about to leave on a trip and needed to rent a car. I reached out to State Farm just hours before traveling to find out if my policy covered rental cars so I could avoid the extra insurance charges. Despite the short notice, I received a call from Ester at 7 a.m. the next morning, confirming that I was covered and providing additional information on my current policies. She even pointed out that my coverage differed between my two cars and suggested a small upgrade — just $7 every six months — that would provide substantially greater protection. On top of that, knowing I was rushing through airport security with a lot of time pressure, Ester sent me a digital copy of my insurance card, making it easy to share with the rental company in just a few clicks. I couldn’t believe the level of care and attention to detail, all in the midst of my last-minute planning. It’s moments like these that reassure me I have an exceptional team watching out for me. What truly sets State Farm apart is their proactive approach to ensuring we’re always properly covered. They continuously offer tailored suggestions based on our family’s evolving needs, whether it’s updating our plans or helping us save money by taking advantage of discounts like low mileage for vehicles that are barely used. Their advice is never about maximizing profit at our expense — it’s always about finding what’s best for us and providing peace of mind. In an industry where it’s easy to feel like just another number, State Farm makes us feel like a priority. They’re not just our insurance company — they’re a partner in protecting what matters most to us. Their reliability, honesty, and genuine care are why I’ll be sticking with them for decades to come. If you’re looking for an insurance company that’s got your back and values real human-centered customer service, look no further than State Farm. They truly live up to their reputation of being a “Good Neighbor” in every sense of the word!"

"Who needs AI when you have Esther who continues to solve my problems and answer my questions in minutes. Thank you, a customer for 40 years"

"I get great advice, service and support from Dennis and Ester!"

"Ester is the best!"

"Ester was extremely efficient and helpful when trying to find homeowners insurance in Alamo! She was very professional and was proactive in making sure we got the insurance we needed at the right time. I would highly recommend Ester and Dennis's agency."

"We’ve been working with Dennis and Ester for many years. The personal care and service we receive is outstanding. So grateful for their attention to detail and friendly atmosphere they create. I’ve never felt intimidated to contact them with an emergency. I am so grateful for their understanding and advice. Great company to with."

"I received a "non-renewal" notice from State Farm if I didn't take action to reduce my home's potential wildfire risk. Adam immediately looked into the matter, knew whom to contact and assisted me in getting the non-renewal status removed."

"Ester provides consistently excellent service."

"Ester Burdette at the State Farm office in Danville is the client-facing backbone of the office. I first met Ester when I became a State Farm client in the early 1990's and followed her when she joined a new office. My family and I wouldn't know what to do without Ester. She makes sure policy discounts are applied, claims are handled promptly and fairly, and even calls to remind me about a policy payment that needs to be made. Her dedication to her clients and exceptional. Dennis is a lucky agent to have her on his team!"

"Dennis has been taking care of all of our insurance needs since moving into the year more than 20 years ago. He is one of the nicest, most authentic people you'll ever know... Never hard sells anything and has been there when we have needed (unfortunately) to take advantage of having insurance. His staff is incredibly responsive and he has a succession plan in place to ensure the office and great service doesn't end when at some point he decides to retire. 5+ Stars"

"Our family has worked with Dennis Casagrande and his team for many years. Whenever we have had a claim or even a simple question we have received immediate and thorough help. Ester Burdette is the best! We highly recommend Dennis and his team."

"Ester has always been exceptional in her service and follow through with our insurance needs large and small. She is really knowledgable and follows through on every detail but most importantly she cares so much about the person. If our world had more people like Ester, with her level of competence, professionalism and care....we would be much better off. Steve C"

"I chose Dennis due to proximity to my life; however, little did I know that his business and the staff would so fit my needs. I feel completely protected/covered/and supported by Dennis and his staff."

"We had a major water damage issue. Involved removing and replacing hardwood floors in living room, dining room, hall, bath and family room. Dennis and Ester were there through the 4 month nightmare. If not for them I would never have survived."

"Incredibly professional, friendly, informative and fast. Fantastic experience with the Casagrande team."